Books by Martha
"Can you really find a career to satisfy your soul while it meets your career dreams? Yes! Click on the cover of this inspiring ebook to learn more!"
"This book touches not only the heart, but also the mind and soul of the HR profession. It's full of ideas with impact, tools and tips...and wonderful stories."
Professor, University of Michigan Business School
co-author, The Why of Work
"A fun and easy-to-read blueprint on understanding and creating engagement within a team. No high falootin' business jargon here -- Martha Finney tells it like it is."
Director Global Workforce Learning & Development
Save the Children
- How Joe Paterno Can Continue to Inspire
- They Lay Off HR Too, Don’t They?
- Have You Lost Respect For Your Boss?
- How to Build Passion Literacy at Work
- The Hope of HR: “People are fundamentally good.”
- Miles of Wisdom: The First Thing to Know About Inspiring Great Customer Service
- The Hope of HR: Prepare to Be Amazed…Every Day
- Five Ways to Beat “No Job/No Job” Discrimination
- The Networking Tool that Beats Facebook Hands Down
- Career Fear: Put Anxiety in Its Place
Tags17 Rules 60 Minutes American Express Arte Nathan attitude Avery Dennison bad bosses bully bosses candidates Career management children chronic complainers community Cornell University Corporate Communications customer service David Russo depression Diane Dixon Disney Consumer Products Duncan Mathison EAPs employee engagement healthcare health care HR HR career advice HR career management human resources job hunting; discrimination job interviews job search lay-offs leadership Martha Finney meaning networking unions Unlock the Hidden Job Market voice of the employees
Tag Archives: Martha Finney
I just had a fantastic experience with a call center rep! I had to call American Express this morning. After going through the dreaded automated menu of multiple options, I heard a cheerful voice saying, “May I help you?”
I could go on forever about how fabulous this person was. No script, patient listening while I ranted in a somewhat disorganized way, she gave me more information than I thought I wanted. When I thanked her profusely for her wonderful service, she rhapsodized about how much she loves taking care of customers’ needs.
But she didn’t want anyone to know about what a great job she does. When I asked her her name (which she shyly gave me one piece at a time), I then asked her, “Who do I talk to about how wonderful you are?” After putting me … Continue Reading
No one is a bigger fan of HR (and all that it can do to make the world a better place) than I am. But sometimes I want to take it by the shoulders and holler, “What can you possibly be thinking? Waddya nuts?” In this particular case I’m talking about the prevailing trend of discriminating against people who are out of work in their hiring practices. I’m not saying that everyone does it. But enough people are doing it for the newspapers to be writing about it…and for an anti-discrimination provision to be written into the new jobs bill.
In this era of unprecedented lay-offs of so many really great people (which might include you), that’s just so wrong. Oh, and stupid. Just because that person over there has managed to keep his job is no guarantee that … Continue Reading
There’s this guy I know who had what can only be best described as a Jerry Maguire moment. In a fit of pique he unburdened himself about his job in a blog (but had the presence of mind to show it to his wife first for some serious vetting). I wasn’t there myself, mind you, but I’ve heard from several reliable sources that people actually stood up at their cubes the next morning and applauded. Sounds a little Hollywood to me, maybe it happened. Maybe it didn’t. But it definitely seemed to have happened in everyone’s hearts. Because the story prevails.
This is a company that has blogs galore, but everyone knows what you mean when you’re talking about this guy’s posting. You kind of say “the blog” in a lower, more momentous voice, like you would say, “the blob.”… Continue Reading
I love my job. Why? I interview people who love their work for a living. I interview all sorts of people (CIA spy, hair stylist, bank chairman, nurse, accountant, airport director, animal shelter worker, secretary, beekeeper, you name it, I love it). I especially love talking with HR leaders. There’s something very cool about getting these folks to open up and talk from their hearts! (Don’t believe me? Click here and watch all the video clips you have time for. Then come back and watch the rest.)
Anyway, at the end of each interview I give HR folks a little thank-you present, which is an interview question that they can use while talking to job candidates. Their eyes light up, they smile at all the possibilities that question holds for them, and they always write it down. I’ve never shared … Continue Reading
Depending on your industry and your geographic location, you spent the last 10 years or so positioning your company as a fun place to work. Maybe your company isn’t so much fun these days, but it’s still nice to have that reputation that yours is a company where time flies. In fact, maybe that feel is still in your online careers tab.
One company I’ve worked with was so committed to being a tantalizing magnet for high-talent, high-tech resumes that it actually featured a poker game in progress, with one guy looking up into the camera making the L on his forehead. Yeppir, real fun place to work! Fun, that is, for people who don’t want to work. The problem is that over time the early employees grew up. Got married. Had kids. Took their work very seriously, especially as … Continue Reading