Books by Martha
"Can you really find a career to satisfy your soul while it meets your career dreams? Yes! Click on the cover of this inspiring ebook to learn more!"
"This book touches not only the heart, but also the mind and soul of the HR profession. It's full of ideas with impact, tools and tips...and wonderful stories."
Professor, University of Michigan Business School
co-author, The Why of Work
"A fun and easy-to-read blueprint on understanding and creating engagement within a team. No high falootin' business jargon here -- Martha Finney tells it like it is."
Director Global Workforce Learning & Development
Save the Children
- How Joe Paterno Can Continue to Inspire
- They Lay Off HR Too, Don’t They?
- Have You Lost Respect For Your Boss?
- How to Build Passion Literacy at Work
- The Hope of HR: “People are fundamentally good.”
- Miles of Wisdom: The First Thing to Know About Inspiring Great Customer Service
- The Hope of HR: Prepare to Be Amazed…Every Day
- Five Ways to Beat “No Job/No Job” Discrimination
- The Networking Tool that Beats Facebook Hands Down
- Career Fear: Put Anxiety in Its Place
Tags17 Rules 60 Minutes American Express Arte Nathan attitude Avery Dennison bad bosses bully bosses candidates Career management children chronic complainers community Cornell University Corporate Communications customer service David Russo depression Diane Dixon Disney Consumer Products Duncan Mathison EAPs employee engagement healthcare health care HR HR career advice HR career management human resources job hunting; discrimination job interviews job search lay-offs leadership Martha Finney meaning networking unions Unlock the Hidden Job Market voice of the employees
Great management behaviors
I just had a fantastic experience with a call center rep! I had to call American Express this morning. After going through the dreaded automated menu of multiple options, I heard a cheerful voice saying, “May I help you?”
I could go on forever about how fabulous this person was. No script, patient listening while I ranted in a somewhat disorganized way, she gave me more information than I thought I wanted. When I thanked her profusely for her wonderful service, she rhapsodized about how much she loves taking care of customers’ needs.
But she didn’t want anyone to know about what a great job she does. When I asked her her name (which she shyly gave me one piece at a time), I then asked her, “Who do I talk to about how wonderful you are?” After putting me … Continue Reading
(Note: Engaged employees are literally a wealth of knowledge. Whether they are high-performing individual contributors who love their jobs or managers who score high on the engagement surveys — if they love their work, they’ve got something to teach us all. They’re better than a textbook. They’re better than a motivational seminar. They’re the real deal. And they’ve got great stories!
Because I interview engaged employees as part of my consulting practice, I’m collecting miles of wisdom in the form of great video footage. With the permission of my clients and interviewees, I’ll periodically post highlights from powerful conversations. Like this one.) Continue reading
There’s this guy I know who had what can only be best described as a Jerry Maguire moment. In a fit of pique he unburdened himself about his job in a blog (but had the presence of mind to show it to his wife first for some serious vetting). I wasn’t there myself, mind you, but I’ve heard from several reliable sources that people actually stood up at their cubes the next morning and applauded. Sounds a little Hollywood to me, maybe it happened. Maybe it didn’t. But it definitely seemed to have happened in everyone’s hearts. Because the story prevails.
This is a company that has blogs galore, but everyone knows what you mean when you’re talking about this guy’s posting. You kind of say “the blog” in a lower, more momentous voice, like you would say, “the blob.”… Continue Reading
Abe is a corporate security expert who has devoted his life to his profession. Born in India to a Muslim family, he moved to the United States as a young man, went to school, discovered corporate security, and started a thriving security consulting firm using his birth name, which was immediately identifiable as being Muslim. Then 9/11 happened, and his practice predictably plummeted. A Secret Service agent friend of his took him aside one day and gave him this advice: “You have a choice. Keep your profession. Or keep your name. At this point in time, you can’t have both. Maybe later, but not right now.” Abe chose to keep his profession.
Because he had already converted to Christianity, he felt no religious allegiance to his name. So he adopted his American wife’s Anglo-Saxon maiden name. But what about “Abe?” … Continue Reading
If I could do only one thing for the rest of my career it would be this: Interview ordinary people who love their work and discover their secrets to worklife passion. That is my calling, mission and passion of my tenure here on earth. More than just a nifty thing to do, understanding what brings passion to the hearts of everyday working people is the key to understanding what makes any company outstanding – in its community, in its industry, in the hearts of its customers and among its competitors. The voice of everyday employees who love their work is truly the anthem to a personal greatness that is within our grasp, no matter who we are.